Kriya Game's Privacy Policy — Your data is safe with us

This Privacy Policy ("Policy") describes in detail how the personal information of Kriya Game platform users ("you" or "user") is managed. By creating an account or using our services on Kriya Game, you agree to this Privacy Policy.

We believe every user has the right to know about and control their own data. That's why this policy is written in plain language — so you can clearly understand what we do with your information.

When you register or use services on the Kriya Game platform, various types of information are collected. This happens in two main ways — information you provide directly, and information recorded automatically during your use of the platform.

Information you provide directly

• Full name and date of birth
• Mobile number and email address
• Home address (where applicable)
• National ID or passport number (for KYC verification)
• Mobile banking number (bKash, Nagad, Rocket)
• Any support messages or complaints you submit

Automatically Collected Data

• IP address and device type
• Browser and operating system information
• How long you were on the platform and which pages you visited
• Betting history and transaction records
• Login time and location data
• Information collected through cookies and tracking technologies

Kriya Game uses your data only for specific, legitimate purposes. Your information is never used for any purpose beyond what you have consented to.

If you no longer wish to receive promotional emails or SMS, simply let our support team know at any time and we will opt you out.

Kriya Game's website and app use cookies — small text files stored in your browser that help improve your experience on the platform.

Types of cookies we use

• Essential cookies: Required to maintain login sessions and ensure security. These cannot be disabled.
• Performance cookies: Used to analyze page loading speed and usage patterns.
• Functional cookies: Remembers your preferred language and settings.
• Analytics Cookies: Anonymous usage data is collected to improve the platform.

You can delete or block cookies at any time through your browser settings. However, disabling certain essential cookies may affect the functionality of some platform features.

Kriya Game never sells your personal data or shares it with advertisers. However, information may be shared in the following limited circumstances:

• Payment Processor: Necessary information is shared with bKash, Nagad, and Rocket to process mobile banking transactions.
• KYC partner: A regulated third-party service may be used for identity verification.
• Legal authority: Information may be disclosed to relevant authorities under a court order or legal obligation.
• Fraud prevention agencies: Information may be shared with regulatory authorities to prevent cybercrime or money laundering.

Kriya Game does not retain your data beyond what is necessary. Different types of information have defined retention periods:

• Account information — for as long as the account is active, and 5 years after closure.
• Transaction records — up to 7 years as required by law.
• KYC documents — 5 years from the date of the last transaction.
• Cookie data — at the end of a session or a maximum of 1 year.
• Support messages — 2 years after the issue is resolved.

Once the retention period expires, your data is securely deleted or anonymized so that you can no longer be identified in any way.

You have certain important rights over your personal data on the Kriya Game platform. You may exercise any of these rights at any time:

• Right to Know: You can request to see what personal information we hold about you.
• Right to Rectification: You can request corrections to any inaccurate or outdated information.
• Right to erasure: You can request that your data be deleted under certain conditions.
• Right to restrict processing: You may object to the use of your data for certain purposes.
• Right to Data Portability: You can request a copy of your data.
• Right to withdraw consent: You can opt out of marketing communications.

To exercise any of these rights support@kriyagame.netto email us. We typically respond within 72 hours.

Kriya Game is strictly for adults (18+). We do not knowingly collect data from anyone under the age of 18. If a minor has registered through deception and we become aware of it, that account will be immediately closed and all associated data permanently deleted.

If you believe a minor has registered on our platform, please contact us immediately.

Kriya Game uses industry-standard security technology to keep your information safe. The key components of our security framework are:

• 256-bit SSL/TLS encryption — all data transfers are secured.
• Two-factor authentication (2FA) — an extra layer of protection for your account.
• Real-time fraud detection system.
• Encrypted storage in secure data centers.
• Regular security audits and penetration testing.
• Strict data access controls for all staff.

However, no online service can guarantee 100% security. We encourage you to use a strong password and never share your login credentials with anyone.

The Kriya Game platform may reference third-party services, such as payment gateways or data providers. These third parties have their own privacy policies, and Kriya Game is not responsible for their data practices.

During payment processing, you may be redirected to the bKash, Nagad, or Rocket platform, where their own terms and policies will apply.

Kriya Game may update this Privacy Policy at any time. You will be notified in advance of any significant changes via email or a platform notification.

The date of each update is shown at the top of this page under "Last updated." Continued use of the platform after a new policy takes effect will be considered your acceptance of the updated terms. We recommend reviewing this page regularly.

If you have any questions or concerns about the Privacy Policy, please get in touch with us:

• Email: support@kriyagame.net
• Live Chat: Available 24/7 once you're logged in to the platform
• FAQ: FAQ page

We typically respond to all privacy-related requests within 72 hours.